Privacy Policy

1. Information We Collect

We collect information you provide directly, such as your name, email address, phone number, property address, and details about your situation when you submit a form or contact us. We may also collect basic technical information (IP address, browser type, pages visited) through cookies or analytics tools.

2. How We Use Your Information

We use your information to:

  • Respond to your inquiries and provide consultations

  • Evaluate potential options related to your property

  • Send appointment reminders and important updates

  • If you opt in, send marketing or promotional SMS and emails about our services

3. SMS/Text Communications

If you choose to receive text messages, your mobile number will be used to send automated and/or manual messages related to your inquiry and our services. Message frequency may vary. Msg & data rates may apply. You can opt out at any time by replying STOP or OUT. Reply HELP for assistance. Your consent to receive SMS is not required to obtain services.

4. Legal Basis & Consent

Where required, we rely on your consent to send SMS and marketing communications. You may withdraw this consent at any time by using the opt‑out methods described above.

5. Sharing Of Information

We do not sell your personal information. We may share limited data with trusted third‑party service providers (such as form providers, email/SMS platforms, or hosting companies) solely to operate our website and communication systems. These providers are required to protect your information and use it only for the services they perform.

We may also share information if required by law, to respond to legal requests, or to protect our rights, safety, or users.

6. Data Security

Reasonable technical and organizational measures are used to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as needed to provide services, comply with legal obligations, resolve disputes, or enforce our agreements. You can request that we delete certain information, subject to legal and operational requirements.

8. Your Rights

Depending on your location, you may have rights to access, update, or delete certain personal information, or to object to or restrict some processing. To exercise these rights, please contact us using the details below.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyze site usage, and understand how visitors interact with our content. You can adjust your browser settings to limit or disable cookies, but some features of the site may not function properly.

10. Children’s Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information from anyone under 18. If we become aware that such information has been collected, we will delete it.

11. Changes To This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last updated” date at the top of the page. Your continued use of the site after changes are posted means you accept the updated Policy.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at management@nb-property-solutions.com, or via the Contact page on this website.